Retail Week

For several years Jacqueline has written a bi-monthly column for leading publication Retail Week. Jacqueline shares her thoughts and opinions on the world of retail and which retailers are getting it right and which may need to re-focus. As the woman behind one of the UK's most unique and successful retail brands, Jacqueline's column most definitely reflects this and is always an informative and entertaining read.

Below you will find the most recent columns that Jacqueline has written for Retail Week.

Follow Retail Week on twitter @retailweek for up to the minute news on the retail sector

It’s what’s inside that counts

June 29th, 2011

How would you describe your business? Is it masculine and macho or feminine and nurturing? What are your staff afraid of: making mistakes, telling you bad news or asking for help? From everything I have read about News International and various other papers they espouse a ‘work hard, play hard culture’.

Retail needs a touch of excitement

May 27th, 2011

The party’s over. The royal wedding was our last great retail hurrah. The sales we celebrated in April boosted by the happy day and glorious weather are not long to reign over us. Sales that were perkier than Pippa Middleton’s bottom are now looking ghastlier than Princess Eugenie’s outfit. God save retail.

Up close and personal

March 25th, 2011

It is often said that retail is detail and there’s no doubt you can always improve your sales and margin by making sure everything in your store and head office is just so. But I’ve always found this maxim to be very inward facing when the truly outstanding retailers are those that are customer-centric.

Showtime in the stores

January 28th, 2011

I love movies, especially now the award season is in full swing. Nobody delivers glamour, gossip, celebrity controversy, social commentary and frivolity and then bundles it up into what amounts to a compelling marketing campaign, quite like the film industry.